Customer satisfaction survey templates at your fingertips. Insert your logo and send your satisfaction survey (CSS) out quickly and easily. Our templates have been put together to give you a statistical view of your service through the “eyes” of your clients. The results will highlight areas of excellence as well as training needs and shortfalls. Businesses use this program as part of maintaining and improving their level of service.
The customer satisfaction templates are also used by management within companies as part of their customer satisfaction improvement and maintenance programs. Some organizations also use the templates to evaluate the performance of their staff as a tool to validate their KPI’s (key performance indicator).
Why Have Customer Satisfaction Surveys?
The level of service a person receives is all around us and it is essential for any business to continuously monitor customer satisfaction and the level of service provided. Customer satisfaction surveys also known as CSS surveys, is a fantastic way to collect client’s perspective of your service. The templates that we provide can be easily adapted to your company and your corporate colors.Some companies that don’t seem to grow or even fail who shy away from realizing the importance of listening to the customer.
What clients think about your company
Your staff's actions
Positive and negative
Positive an negative
Your company through the eyes of the client
Customer Satisfaction Survey Tips and Advice
Getting feedback from your satisfaction surveys are crucial to any business as numerous studies have found that as much as 65% of a company’s business comes from satisfied clients. There is also sufficient evidence that a 2% improvement on customer retention has the same impact on profit as a 10% reduction in overheads.Furthermore, it is more expensive to attract new clients than to retain existing ones. A 1% improvement in level of service can increase sales by the same portion. The economic rationale for improved service is well established, customer-focused companies out-perform less customer-focused companies.Your target-market should be more than just satisfied and should feel that your company has gone the extra mile to provide extraordinary service. These clients will determine many companies’ futures because they will return for future business, recommend your company to their friends and colleagues and are likely to use additional services provided by your company.
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”