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Customer Service - General


Customer Satisfaction Questionnaire, your feedback is important to us. Please let us know about your experience.
Question 1.  
How would you rate the holding time to speak to a customer service representative?
Selection Poor
Selection Below Average
Selection Average
Selection Above Average
Selection Excellent
Comment

Question 2.  
Overall, are you satisfied with the customer service from the customer service department?
Selection Yes I am satisfied
Selection No I am not satisfied
Comment

Question 3.  
Overall, are you satisfied with our company's customer service?
Selection Yes I am satisfied
Selection No I am not satisfied
Comment

Question 4.  
How helpful was our customer service representative?
Selection Extremely helpful
Selection Quite helpful
Selection Moderately helpful
Selection Slightly helpful
Selection Not at all helpful
Comment

Question 5.  
How would you rate the time it took to resolving your problem?
Selection Poor
Selection Below Average
Selection Average
Selection Above Average
Selection Excellent
Comment

Question 6.  
How likely is it that you would recommend this company to a friend or colleague?
Selection Definitely not
Selection Probably not
Selection Possibly
Selection Probably yes
Selection Definitely yes
Question 7.  
Please let us know if you have any comments, questions, or concerns?