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Question 1.   Enquiry Details: Researcher's Name Evaluation Date Restaurant Branch Name Waiter Name Breakfast, Lunch or Dinner

Question 2.   Overall, how would you rate the cleanliness of the restaurant? Excellent Very Good Good Average Poor Mystery Shopper's Comments

Question 3.   How would you rate the appearance of the staff, i.e. did you find them to be well groomed? Excellent Very Good Good Average Poor Mystery Shopper's Comments

Question 4.   Were you acknowledged when you walked into the restaurant? I waited for a short while before I was acknowledged I waited for quite some time before I was acknowledged I was not acknowledged I was acknowledged by all Staff as I entered the restaurant I was acknowledged by all Staff who were not busy Mystery Shopper's Comments

Question 5.   Did the waiter or waitress introduce him/herself to ensure that you knew their name? Yes No Mystery Shopper's Comments

Question 6.   Was your FIRST impression of the waiter or waitress very positive? (Please choose one of the options which best describes your initial impression) Bored Dismissive Distracted Enthusiastic Friendly Professional Mystery Shopper's Comments

Question 7.   Did the waiter or waitress suggest any specials or made suggestions on the menu? No Yes N/A Mystery Shopper's Comments

Question 8.   Overall, did you feel that the waiter or waitress took down your order in a good manner? Definitely To Some Degree Definitely Not Mystery Shopper's Comments

Question 9.   Did the waiter or waitress give you more than 1 option to meet your needs (if applicable)? Offered a number of options Offered 1 option Did not offer any services/products N/A Mystery Shopper's Comments

Question 10.   Did the waiter or waitress mention any additional extras? Yes No Mystery Shopper's Comments